Dear customer,

Thank you for choosing our product! In order to ensure that you have the best shopping experience during the shopping process, we provide the following after-sales service instructions to provide you with timely support when you need help.

1. After-sales service policy

Quality problems: If you find quality problems after receiving the goods, please contact our customer service team within 7 working days after receiving the goods. Please provide relevant order information, photos of quality problems, and detailed problem descriptions, and we will handle it and provide you with a solution as soon as possible.

Size problem: If you find that the size is not suitable after receiving the product, contact our customer service and we will provide you with the best service throughout the process. Please ensure that the product is well packaged for easier handling.

2. After-sales service process

Contact customer service: Please contact us through our official website or customer service email kolevape.com@gmail.com
Contact our after-sales customer service team and provide the order number, photos of the purchased items, and a detailed description of the problem.

Evaluation and Confirmation: Our after-sales team will evaluate and confirm as soon as possible after receiving your request. For quality issues, we may need you to provide relevant supporting photos.

Solution: Once the problem is confirmed, we will provide you with the corresponding solution, including but not limited to refund, exchange or repair. We will do our best to solve your problem in the shortest time.

Return and exchange process: If you need to return or exchange an item, please follow our return and exchange process. Please note that returned items must be in their original packaging, unused and unwashed.

3. Precautions

Please carefully check whether the goods are in good condition when signing for them. If you find any problems, please contact our customer service in time.

For faster resolution, please provide accurate and clear order information and problem description.

If there are quality issues with the product, please be sure to provide clear photos for us to evaluate.

Thank you for your trust and support in our products. We will wholeheartedly provide you with the best after-sales service to ensure you have the most satisfactory experience during your shopping process. If you have any questions or suggestions, please feel free to contact our customer service team.

Happy shopping!

Youpu Trading Co., Ltd.

Customer service email: kolevape.com@gmail.com